Commonly Asked Questions by
Amerigroup Customers

Please call Amerigroup STAR Kids Member Services at 1-844-756-4600, and ask them about your Stacy’s Sensory Solutions debit card member benefit. If your child qualifies for the benefit, then they will send you a prepaid MasterCard debit card that is coded specifically to our store!

Make sure you have activated your prepaid MasterCard debit card using the website noted on the card.

You must also make sure that your cart total is equal or less than the amount of money on your card. The card will be rejected if the cart total is more than the amount on the card.

If you have activated your card, made sure your cart total is equal or less than your card amount, and double-checked for typos and the card still isn’t working – please give us a call! We’re more than happy to help you get your order placed over the phone (972-599-122).

If you go to the website noted on your prepaid MasterCard debit card, then you can enter your card information there, and it will tell you how much money is left on your card.

These prepaid MasterCard debit cards do not allow for split payments, so your whole order will have to be paid with the debit card and then a separate order will have to be made if you would like to make additional purchases with a credit card.

If you would like to purchase more than what the amount on the debit card will allow without have to make two separate orders, give us a call and we can place your order over the phone!

When checking out, you do not need to register an account. Registering an account will allow you to check the status of your orders, view completed orders, view items you recently looked at, and will allow you to subscribe to our newsletter.

Please call or email us and someone from our team will work with you to resolve your issue. Please note that oral motor products can only be returned if they are in their original unopened packaging. Please contact us at 972-599-1220 or 

Please call or email us and someone from our team will be happy to answer any questions you have and assist you in choosing products that will be a good fit for your child’s needs. Please contact us at 972-599-1220 or

Shipping is included in orders over $50.00 with the exception of specific large items that have an additional shipping surcharge. 

If you still have any questions or concerns, please reach out to us - we would love to hear from you!​

Phone – (972)-599-1220

Email –

Come see us!