Amerigroup

Commonly Asked Questions by
Amerigroup Customers

Please call Amerigroup STAR Kids Member Services at 1-844-756-4600

Make sure you have included the dashes between the groups of letters and numbers

Example: XXX-XXX-XXX-XXX

The code is not case sensitive.

On the top right-hand corner of any page on the website, there is an option that says “SIGN IN”. If you hover your mouse over it, you will see an option to “Purchase Gift Card”. Click this. It will take you to a page where you can purchase a gift card, and toward the top of the page, underneath the Product Finder bar, there is an option that reads “Purchase Gift Card” and an option that reads “Check Balance”. Click on “Check Balance”. Then you will see a box labeled “Gift Certificate Code”—type your code in there (including the dashes), and then click “Check Balance”. You should then be able to see how much money is left on your card!

If your total is less than the total amount of the gift card then you do not have to enter any credit card information. In the event there is a remaining amount due after you have entered your gift card, then you will be required to enter your credit card information to pay the remaining amount.

When checking out, you do not need to register an account. Registering an account will allow you to check the status of your orders, view completed orders, view items you recently looked at, and will allow you to subscribe to our newsletter.

Please call or email us and someone from our team will work with you to resolve your issue. Please note that oral motor products can only be returned if they are in their original unopened packaging. Please contact us at 972-599-1220 or stacy@stacysss.com 

Please call or email us and someone from our team will be happy to answer any questions you have and assist you in choosing products that will be a good fit for your child’s needs. Please contact us at 972-599-1220 or stacy@stacysss.com

Shipping is included in orders over $50.00 with the exception of specific large items that have an additional shipping surcharge. 

There is not an expiration date on the gift card, but the gift cards are subject to a maintenance fee after 12 months of no activity.  The fee is the lower of $6.25 or any remaining balance on the gift card.

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