Return Policy

We hope you are pleased with your purchase. However, if you feel you need to return an item please e-mail alexander@stacysss.com or call us at 972-599-1220 within 30 days of your purchase to request a return. All items must be in their original, unopened packaging in order to be considered for a return.

If approved, you should expect to receive your refund within four weeks of our receipt of your returned items.

Return approvals are at the discretion of Stacy Wright. Return postage will be the responsibility of the customer.

Any custom textile product made by Stacy’s Sensory Solutions is guaranteed to last as long as you need the item. If the item has a problem with its construction, please return it to Stacy’s Sensory Solutions and we will repair and return it back to you. 

Shipping Policy

We offer shipping within the contiguous United States. We cannot offer international shipping at this time.

We use UPS Ground for most orders. Most orders arrive within 3 to 5 business days. With the exception of custom weighted blankets, orders typically ship out from our shop within 1 business day. Custom weighted products are made to order and may take up to 2 weeks to arrive. Generally they arrive within a week.

PO Box destinations will be shipped by the US postal system.